These regulations specify the terms of booking hotel rooms at


  1. These regulations specify the terms of short-term lease of hotel rooms, including the terms of booking the same.
  2. These Regulations are an integral part of a short-term lease contract at the Bambi Zakopane Complex.
  3. Definitions of terms used herein:
  4. BAMBI ZAKOPANE COMPLEX– facilities described in detail at or advertising websites, which constitutes the subject of a Booking or Lease,
  5. Lessor – „Riccardo Ianni Bambi Boutique, ul. Droga do Rojów 9, 34-500 Zakopane NIP: 7361684236 REGON: 122464430 ” which runs the website and provides the Service,
  6. Advance payment – a payment coming to at least 30% of the Service price, which constitutes the basis of Service provision, and is recognized against the Service Price. The Parties may agree on a different Advance Payment amount or dispense with it altogether.
  7. Booking Confirmation – sending an appropriate form to the Customer by e-mail and conditionally crediting of the Advance payment of the Lessor’s account
  8. Booking – an entitlement to use the Bambi Zakopane Complex subject to the terms specified herein and in the Booking Confirmation,
  9. Customer – a legal entity or a natural person able to perform legal actions within the meaning of the Civil Code.
  10. Service – a service of leasing accommodations in the Bambi Zakopane Complex described at or advertising websites, which the Lessor leases to the Lessee for residential purposes, acting on its own behalf. The lease of the premises is short-term and not intended to satisfy the residential needs of the Lessees.


  1. Subject of the Contract
  2. The short-term lease contract concluded between the Lessor and the Lessee constitutes a lease contract within the meaning of the 1964-04-23 act – Civil Code.
  3. A short-term lease contract shall not be subject to the provisions of the 2001-06-21 act on protection of residents’ rights, commune-owned housing resources and amendment to the Civil code.

III. Booking.

  1. In order to book a Service, the Customer sends and inquiry regarding the chosen facility via e-mail, to
  2. In order to confirm the Booking, the Lessor sends a Booking confirmation to the Customer’s e-mail address. Conditionally, the Lessor may also request an Advance payment, in this case the Booking status changes to Confirmed Booking at the moment of crediting the Advance payment to the Lessor’s bank account.
  3. Making of a booking constitutes a confirmation that the Lessee is familiar with and accepts the terms hereof.
  4. The Lessor, or a person authorized by the Lessor, sends a Confirmed Booking to the e-mail address specified by the Customer, no later than within 72 hours from the date of crediting the Advance Payment to the Lessor’s account.
  5. The rooms at the Bambi Zakopane Complex can be, as an exception, booked otherwise, upon telephone consultation with the Lessor and with the Lessor’s written consent.


  1. Payment
  2. If an Advance Payment is required, the Customer makes the payment to the account specified by the Lessor, specifying the Customer’s surname and the Bambi Zakopane name in the title, in such a way that the amount was credited to the Lessor’s account no later than within 3 working days from the date of receiving the Booking Confirmation.
  3. Should the amount be credited to the Lessor’s account after the aforesaid time, the Booking shall be invalid, unless the Lessor confirms the Booking despite this fact.
  4. Payment of the remainder of the Service Price shall be made as follows:
  5. by cash, at the moment of releasing the room keys at the Bambi Zakopane Complex,
  6. by bank transfer to the Lessor’s account, no later than 24 hours before the first day of using the Facility,
  7. All the costs of the bank transfers shall be incurred by the Customer.
  8. In every case, payment of the entire fee for accommodation and crediting of the Lessor’s account must occur before placing the room rented in the Bambi Zakopane Complex at the disposal of the Customer.


  1. Booking changes. Lease cancellation.
    1. Any changes to or cancellation of a booking requires the Customer to send a written resignation or a modification inquiry to the address:
    2. When cancelling, the Lessor shall be entitled to collect 100% of the Advance payment from the Customer, depending on the terms of the booking.
    3. In the case of cancelling a booking, the Advance payments shall be non-returnable.
    4. The Customer may change the booking date only subject to our consent.
    5. The person making a reservation after April 6, 2020 declares that he is aware of the world situation caused by COVID19 and in the event of cancellation he will not be able to rely on the hanging force.


  1. Liability.
  1. In the case of a force majeure, i.e. exceptional circumstances, independent of both parties, natural disasters, strikes, warfare or other exceptional situations preventing performance of the service as per the contract, the Lessor shall be exempt from any liability.
  2. In exceptional situations, the Lessor reserves the right to change the room for another one of equal or higher standards, for equal or lower price.
  3. A hotel room is a residential facility used by the Customer pursuant to a lease relationship. That being so, the Lessor shall not be held liable for loss or damage of chattels brought in by the Customer or other persons who use the facility. In particular, the Lessor shall not be liable towards the Customer pursuant to article 846 -852 of the Civil code.


VII. Arrival and collection of keys

  1. A room in the Bambi Zakopane Complex shall be made available to the Lessee on the first day of the lease, no earlier than at 17:00 and no later than at 22.00. The Lessor must agree for arrival after 22.00. The room keys can be released before 17:00 also with prior consent of the Lessor; in this case, additional charges may apply.
  2. The Lessee shall be obliged to notify the Lessor about the planned check-in time, no later than on the day preceding the planned date of arrival. The Lessee shall be obliged to immediately notify the Lessor about impossibility to arrive at the pre-arranged time.
  3. The Lessor shall not be liable towards the Lessee for any potential delays in making the facility available caused by lack of proper notice of the arrival time.
  4. The keys shall be collected directly at the facility. A room at the Bambi Zakopane Complex shall be made available based on an identification shown to the Lessor or its representative, upon payment of the lease Price (unless it was paid before). In the case of expressing such a request, the Lessee shall receive a Bill for the facility Lease service. The owner or its representative shall present the facility and its fittings to the Customer.
  5. The Lessor or his representative may request to measure the body temperature of the tenant. If it exceeds 37.5 °C, check-in will not be possible.
  6. The Lessor or its representative may refuse to release room keys to persons under the influence of alcohol, intoxicants and who act aggressively, cause hazard for people or property, or of the circumstances suggest that the Lessee may violate the terms of the regulations.

VIII. Lessee’s Obligations.

  1. The number of persons who may stay in a hotel room is limited to the number specified in the room description, published at or on advertising websites. After 22:00, only registered guests may stay in the facility.
  2. No pets, smoking or open flame are allowed in the facility.
  3. The Customer shall be obliged to observe the rules of good proximity and social coexistence, including maintaining the quiet hours between 22 and 7. In facilities where house regulations apply, the Lessee shall be obliged to observe them. It is forbidden to organize loud and onerous social meetings, parties or events in the facility.
  4. The Lessee may not sublet or make the rooms available to any third parties, even before the end of the lease period for which the Lessee paid in full.
  5. Without prior written consent of the Lessor, the Lessee shall not be entitled to perform any repairs or make any expenditures on or changes to a room at the Bambi Zakopane Complex. The Lessee shall be obliged to immediately notify a representative of the Lessor about the need to make any repairs or expenditures. The Lessee shall not be entitled to demand the Lessor to reimburse any expenditures made, unless the parties decide otherwise in writing.
  6. Due to fire safety, in the hotel rooms it is forbidden to use immersion heaters, irons and other electric devices which the room is not equipped with. This does not apply to chargers and power supplies of A/V and computer devices.
  7. The Lessee is obliged to care for the room and return it in a non-deteriorated condition, save for normal wear and tear.
  8. The Customer shall bear full financial liability for any damages they cause in the Bambi Zakopane Complex and its fittings. The Customer shall be obliged to immediately notify the Contractor about any events which could expose them or any other person to damage, and about any damage done to the Bambi Zakopane Complex, to the room, any of the room fittings, as well as any third party claims due to such damages. At the same time, the Customer undertakes to immediately cover any damage. The Customer shall be obliged to pay the rent for the entire period of lease, starting from the day of restoring the room to its original condition, providing for normal wear and tear.
  9. The Lessor or its representative shall be entitled to enter the room in order to remedy any fault, or in the case of a well-grounded suspicion that the Lessee violates the terms hereof. Should the Lessee not be present in the room, the Lessor’s representatives shall contact the Lessee immediately.
  10. In the case of finding any violation of these Regulations, particularly the provisions of act 1-8 of this article, the Lessor shall be entitled to terminate the lease contract with immediate effect. Notwithstanding the foregoing, in the case of violating act 1, 2, 4, 5 or 6 of this article, the Lessor may also charge the Lessee with a contractual fine of PLN 500 per violation.
  11. Return of the room on the last day of the lease shall be done by 11:00. Return of the room after 11:00 requires prior consent of the Lessor. The Lessee shall be obliged to arrange the exact time of returning the premises with the Lessor; in this case, additional fees may apply.
  12. On the day of making the room available, the Lessor shall provide the Lessee with keys. In the case of losing or damaging the keys, the Lessee undertakes to pay an additional fee of PLN 300. The Lessee may not change the locks or make duplicate keys to the room. By request, the Lessee may receive a second set of keys from the Lessor.
  13. At the moment of lease termination, the keys shall be collected by the Lessor or its representative; at the same time, the Lessor may request an inspection of the room, in the Lessee’s presence.
  14. In the case of failure to return the room upon termination of the lease, the Lessee shall be obliged to pay the Lessor a contractual fine of PLN 1000 per each day of unlawful occupation of the room after the lease termination date.
  15. Should the loss incurred by the Lessor exceed the contractual fine, the Lessor may pursue supplementary damages pursuant to the general rules.


  1. Prices
  2. The prices specified in description of individual rooms of the Bambi Zakopane Complex are gross prices.
  3. The lease price includes the costs of utilities (electricity, water, sewage and waste disposal, internet).
  4. The duration of the lease is counted in days. A day lasts from 17.00 on the lease day till 11.00 of the following day. A room lease price is the product of the room price and the number of the lease days.
  5. The prices specified in the room description may change during holidays, in the summer and during mass events.


  1. Personal details.
  2. By using the Lessor’s services and making a Preliminary Booking, the Customer hereby agrees for their personal details to be added to the database kept by the Lessor responsible for the booking process. These details shall be processed solely for the purpose of the booking, facilitating future bookings and for marketing purposes, pursuant to the 1997-07-29 act on protection of personal information (Journal of Laws 2001, No. 101, item 926 as amended).
  3. The booking party shall be entitled to access and update their personal information.


  1. Final provisions.
  2. Any disputes between the Lessor and the Lessee shall be subject to the Polish law.
  3. In the case of a Booking made by a natural person, any potential disputes shall be settled by a common court of proper jurisdiction, whereas in the case of a Booking made as part of conducted business activity or by legal entities, any potential disputes shall be settled by a court of proper jurisdiction for the seat of the Lessor.
  4. These regulations come into effect as of 2015-10-27 and apply to any bookings made after this date.
  5. Any amendments hereto shall be made by publishing the new content of these Regulations at